Do you have anyone in my area using this software?

Compulink has well over 4000 users - Nationwide. Just ask one of our sales representatives to provide you with a list of users in your area.

How does Compulink compare with our competition?

Compulink's software is one of the most comprehensive programs in the industry. We constantly update our software with feature enhancements.

How can I see what your software does?

You have 3 different options.

What if my staff or I are not familiar with computers?

Relax. Compulink has a superb Training department. We are ready to evaluate your needs and design a training program around your experience levels.
Note: Training days are included in the price of the software, so you will have a Compulink Trainer on-site to set your mind at ease. You can always purchase additional training as needed.

If I switch to your software, will I have to re-enter all my patient records from my old system?

No. Data conversions are always available. We can convert your data from virtually any system platform such as DOS, Windows, Unix, etc.
Just contact one of our sales representatives for more details.

Is there financing available?

Yes. Compulink works with several national leasing companies in the industry. They offer the best service and rates for our customers. If you are interested in obtaining leasing rates, please contact our Sales department for more details. In most cases, you can be pre-qualified in 24 hours.

Who will take care of me after the sale?

Compulink's Customer Care Department. Comprehensive training and an initial period of product support are included with the purchase of a Compulink Advantage software package.

Frequently Asked Questions on the Installation Process

Q: What is the process and timeline from the point the signed order is received?

A: Once your Sales Rep gets the order signed and funded, it goes to our accounting department for processing. Once processed on the accounting side, the order is forwarded on to the Project Coordinator, who reviews the information, assigns a Launch Manager to your account, confirms that the account is active, has the Pre-Install package sent to your office and notifies your Sales Rep that the Launch Call can be scheduled.

Q: What can I expect to take place on a Launch Call?

A: The Launch Call is a time for you to meet your Launch Manager, who will be coordinating the installation with your office staff. They, along with the Compulink Sales Rep and any of your staff members you would like present, will review your invoice and discuss our process and timeline from the launch call through your staff training. You will also be introduced to other Compulink employees you will be working with throughout this process (i.e. your conversion programmer if you have purchased a data conversion, or our IT department if you have purchased hardware from us or are setting up a WAN).

Q: When will the software be installed?

A: The software is usually installed within two (2) weeks after the launch call. Once the launch call has been completed, the launch manager will follow up to set an appointment with whoever will be loading the software in your office.

Q: What is the timeline for Onsite Implementation with Table Set-Up?

A: Onsite Implementation with Table Set-Up usually takes place approximately four (4) weeks after the Launch call and Training takes place approximately six (6) weeks after the Onsite Implementation.

Q: What is the timeline for Onsite Implementation without Table Set-Up?
A: Onsite Implementation without Table Set-Up usually takes place approximately four (4) weeks after the Launch call and Training takes place approximately six (6) weeks after the Onsite Implementation Visit. With this option, the office must have completed all tables before the trainer’s arrival so be sure to consider this when scheduling your training dates.

Q: I am concerned about an active Internet connection and receiving/downloading harmful files.

A: Compulink has implemented all possible solutions to prevent receiving or transmitting viruses. However, new viruses are being created everyday. Please make sure that your Anti-Virus program is working and updated on a regular basis.

Q: Do I need a Firewall?

A: Firewall solutions are recommended by Compulink. Anytime a computer is connected to the Internet, it is vulnerable to attack by hackers, worms, trojans, spyware and so on. You are more vulnerable if you have a high-speed connection, but if you use dial-up, you still need a Firewall.

Q: What is the timeline for WebEx Implementation with Table Set-Up?
A: WebEx Implementation with Table Set-Up usually takes place approximately two (2) weeks after the Launch Call. Training usually takes place approximately six (6) weeks after the deadline given to you by the trainer for receipt of your table setup information. Note that the faster you are able to send your table setup information to the trainer the faster they will be able to complete your table setup. Table setup MUST be completed prior to training.

Q: What is the timeline for WebEx Implementation without Table Set-Up?

A: WebEx Implementation without Table Set-Up usually takes place approximately two (2) weeks after the Launch Call. Training usually takes place approximately six (6) weeks after the WebEx Implementation is completed. With this option, the office must have completed all tables before the Trainer’s arrival onsite or prior to beginning their WebEx Internet training. Be sure to consider this when scheduling your Training.

Q: What is WebEx training?

A: WebEx training is done exclusively over the Internet and requires a high-speed connection. For clients choosing this option, Training usually takes place approximately 6-8 weeks after the Launch Call or approximately six (6) weeks after the deadline given to you by the trainer for receipt of your table setup information if you have a Webex Implementation or approximately six (6) weeks after the On-Site implementation if this is what you have chosen. Note that the faster you are able to send your table setup information to the trainer the faster they will be able to complete your table setup. Table setup MUST be completed prior to training.

Q: What is On-Site training?

A: On-Site training is done in the clients’ office. For clients choosing this option, Training usually takes place approximately 6-8 weeks after the Launch Call or approximately six (6) weeks after the deadline given to you by the trainer for receipt of your table setup information if you have a Webex Implementation or approximately six (6) weeks after the On-Site implementation if this is what you have chosen. Note that the faster you are able to send your table setup information to the trainer the faster they will be able to complete your table setup. Table setup MUST be completed prior to training.

Frequently Asked Questions on Data Conversion Options

Q: What is included in a Patient Demographic conversion?

A: A Patient Demographic conversion includes general patient information such as the name, address, phone number, social security number, date of birth, gender, referring physician, recall date and reason and account responsible name, address and phone number.

Q: What is included in an Insurance Information conversion?
A: An Insurance Information conversion includes patient insurance information such as the insurance company name, address, phone number, insured name, address, insured ID, group number, group name, effective date, financial class

Q: What is included in an Appointment Schedule conversion?

A: An Appointment Schedule conversion includes the date, time, reason, doctor, location, remarks, reason code, status and appointment added by for each appointment.

Q: What is included in a Medical Records conversion?

A: A Medical Records conversion, which requires the Medical Records module, includes medical record data converted from the client’s existing medical records into Compulink’s Medical Records fields. You will be required to list all fields desired and assist the Programmer with mapping the fields into the appropriate Compulink fields.

Q: What is included in an Rx Data conversion?

A: An Rx Data conversion includes spectacle Rx and/or Contact Lens Rx information such as, Rx date, dispensed date, sphere, cylinder, axis, prism, add, near VA, PD, seg. height, base curve, decentration, eye size, bridge size, temple size, multifocal type, lens material and other information.

Q: What is included in an Inventory Data conversion?

A: An Inventory Data conversion includes the stock number, type, manufacturer, name, category, vendor, color, quantity, cost, retail, wholesale, eye size, bridge size and other similar information.

**Please note that on all Ledger conversions, the outstanding balance on all patient accounts will be converted as a patient balance only, unless an Insurance conversion is also purchased. If the Insurance conversion is also purchased, the balance will reflect the amount expected from the patient and the amount expected from the insurance.

Q: What is included in a Ledger Forward Balance conversion?

A: This conversion is each patient’s outstanding balance converted into one Balance Forward Line on the ledger. If an Insurance conversion is also purchased, the conversion will include two lines per patient (Patient Balance Forward and Insurance Balance Forward).

Q: What is included in a Ledger Basic Financial History conversion?

A: A Ledger Basic Financial History conversion includes charges and payments with post date, service dates, description, amounts, adjustments, credits, units, diagnosis, CPT codes, modifiers, TOS, POS

**To include additional details on the above transactions, for an additional fee, you may also add the conversions below to the Basic Ledger conversion (this depends on the availability of data in the old software).

Q: What is included in a Ledger Insurance Charge Bill/Pay History conversion?

A: In addition to the basic information listed above, this conversion includes billing and payment history for the ledger transactions – insurance company billed dates, paid dates, billed, paid and adjusted amounts, and amount toward deductible.

Q: What is included in the Claim Data conversion?

A: This conversion will include the basic claim information for each charge converted which typically is the claim date, diagnosis codes, facility services rendered, referring physician, authorization number, onset of illness and box 19 notes.

Q: What are the typical conversion steps?

A: Depending on the operating system and backup used, you will be required to provide us with either a backup tape or print capture (printing reports to a file). The conversion programmer will be included on the launch call and will let you know at that time which method will be used with your office. An initial backup is sent in so that the programmer can assess the data, and confirm which pieces of information are available for your conversion. After the initial test conversion the programmer will give your office a target date for when final conversion information needs to be delivered to Compulink. The final conversion will be run and then downloaded to your office by the programmer one day before training begins.

Q: Can there be issues obtaining data via a back-up or print capture?

A: Back-up…

There are thousands of back-ups and just as many different types of back-up software. Therefore, there is a chance we may not be able to read your back-up. The following is a list of back-up tapes/formats that Compulink can read:

Media:

 LTO-2
 DDS3 and DDS4
 DLT
 CD (CDR/CDRW)
 DVD (Uncompressed data only, no software compression)
 Travan - 20/40 (TR20/40)

Due to compatibility issues, please call Compulink Support before sending the following:

 Travan-1 or Travan-3 tapes for Colorado T1000 or T3000 tape drives
 Travan-4 tapes for a HP Colorado 8GB tape drive
 HP C4429 for Colorado 5 GIG tape drives

Software:
 Veritas Back-Up Exec
 2000/XP Native back-up

 Zip
 Dantz
 Back-Up My PC
 Colorado
 Tapeware

**Also, please keep in mind that although Compulink is able to restore data from these media, it is possible that the data itself will be proprietary or encrypted by the originating software package, and may therefore not be usable for conversion purposes. See Print Capture (below) for alternatives.

Print Capture…

Conversion by Print Capture is the process of taking information from a report printed from your existing software. Creating a conversion from this format/in this manner restricts us to converting only the information included in the reports you are able to extract from your current program. Therefore, it is vital that whomever is responsible for supplying Compulink with this information knows how to run detailed reports from your current software.

There could be issues with a print capture caused by one or more factors:
 poor or indirect connection between station and cable
 use of the system while data is being captured
 running Windows in the background during the print capture

The result of these problems will be missing characters at random points in the data. These missing characters could be something important, such as part of a phone number, social security number, etc. These missing characters cannot be determined and/or substituted by the programmer; if the file is incomplete, the data that is converted into Compulink will be incomplete in the same manner.

Please also keep in mind that converting from a print capture can be extremely time consuming and requires your staff’s interaction (and use of a workstation) while they are running the reports.